Maintenance Support Plan

$9.90 BRL/month (about the price of a coffee) — email support with priority over the free support channel.

PruPru remains 100% free for regular use. The Maintenance Support Plan is optional, for anyone who wants a faster answer when they need help.

What's included

Reply within 24 business hours by email (the free support channel has no guaranteed response time)
Help diagnosing issues specific to your PC using PruPru's report
Simple renewal: one Pix payment per month, no credit card or sign-up required

How to subscribe

Send a Pix payment of R$ 9.90 to the key ds.prupru@gmail.com (the same key used on the support the project section)
Send the receipt to ds.prupru@gmail.com with the subject "Maintenance Support Plan Receipt"
You'll get a confirmation and can send your question with priority right away

Renewal is monthly and manual — repeat the Pix payment every month to keep priority active. No auto-renewal, no surprise charges.

Send receipt by email

What kind of issue usually needs priority help

Most requests we get involve interpreting a diagnostic report generated by PruPru.exe (for example, understanding why a disk shows "Warning" health, or which specific process is consuming resources), deciding whether it's worth updating a driver that's causing a conflict, or guidance on next steps when the security checklist flags several issues at once. These are situations where a fast reply prevents the problem from getting worse.

Why there's both free and paid support

PruPru.exe itself is and will remain 100% free — that doesn't change. The Maintenance Support Plan is just an optional way to jump the queue when you need a fast answer, without depending on the free support channel replying whenever it can. It covers the cost of keeping support running with a symbolic fee, with no intention of profiting off users.

Frequently asked questions

If I don't subscribe, do I still get support?

Yes. Free support is still available by email and WhatsApp, with no guaranteed response time — subscribing just prioritizes your message in the queue.

Can I cancel whenever I want?

Yes. Since there's no auto-renewal, you simply don't make the next Pix payment — there's no cancellation process or penalty.

Does the support plan include remote access to my PC?

We don't do remote access by default — support is written guidance based on PruPru.exe's report. If a case needs more than that, we'll work out the details directly with you.